Mobile Application Privacy Policy

What is covered by this Privacy Policy

LiveOak Fiber LLC or its affiliates (“LiveOak”) provides a mobile application for use by subscribers of broadband service providers (“BSP”) who purchase services from LiveOak as a processor of, or service provider for, its BSP’s subscriber personal information under applicable privacy and data protection laws. Your BSP provider is the controller of (or business for) its subscriber personal information. In other words, your BSP determines how and why your information is processed. As such, subscribers should refer to their BSP’s privacy notice for details on how the BSP processes subscriber personal information.


Privacy Policy applies for any use of the App

This Privacy Policy applies to the App described in the LiveOak End User License Agreement (the “Agreement”). Please read your BSP’s privacy notice and this Privacy Policy carefully to understand how information collected by the App will be treated. If you do not agree with your BSP’s privacy notice and this Privacy Policy, you should not install, use, or access the App.


Children Under the Age of 16

The App is not intended for children under 16 years of age, and on behalf of its BSPs, LiveOak does not knowingly collect personal data of children under 16, without parental consent. If LiveOak learns that personal data from a child under 16 has been obtained or received without verification of parental consent, LiveOak will delete that information. If you believe LiveOak might have any information from or about a person under 16 years of age, please contact LiveOak at


How LiveOak Collects Your Information

On behalf of your BSP, LiveOak collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password/pin, preferred language, and your account number with your BSP;
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Data insights LiveOak attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.


How LiveOak Uses the Information

On behalf of your BSP, LiveOak uses the information collected as described in this Privacy Policy, to:

  • Provide you with the App and the Services including notifications provided through the App as may be described in the Agreement;
  • Implement, improve, or enhance the App or to provide App features, including to make future releases available;
  • Carry out LiveOak’s obligations as described or authorized in the Agreement, your BSP’s privacy notice, and this Privacy Policy;
  • Enforce LiveOak’s rights arising from the Agreement between you and LiveOak; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

Your BSP may also use the information collected as described in this Privacy Policy to inform you about goods and services that may be of interest to you.


Disclosure of Information

LiveOak does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

LiveOak discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to LiveOak to provide you with the App, to maintain, support, develop, improve, or enhance the App and to fulfill LiveOak obligations associated with the App.

LiveOak may be required to disclose information under certain circumstances:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce LiveOak’s rights arising from the Agreement entered into between you and LiveOak;
  • If LiveOak believes disclosure is necessary or appropriate to protect the rights, property, or safety of LiveOak, its customers or other third parties; or
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LiveOak’s assets or equity, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information or your subscriber information held by LiveOak are among the assets transferred.


Your Choices About Our Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary for you to use the App.  Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.


Accessing and Correcting Information

You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to your BSP.


Data Security

All information you provide to us is stored on our secure servers behind firewalls. LiveOak utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.  LiveOak deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

LiveOak runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.

LiveOak uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the LiveOak systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.

You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. LiveOak is not responsible for any circumvention of any privacy settings or security measures provided.


Changes to this Privacy Policy

The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.


Contact Information

To ask questions or comment about this Privacy Policy and LiveOak’s privacy practices for the services provided to your BSP, contact your BSP or LiveOak via e-mail at


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