Help Center
For additional support or to speak to a member of our support team, please call or text us at 888-454-8362.
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FAQs
Fiber Internet
LiveOak Fiber
- What is LiveOak Fiber?
- What does LiveOak Fiber do?
- Should I get LiveOak Fiber?
- How much is LiveOak Fiber?
- Is LiveOak Fiber in my area?
- How fast is LiveOak Fiber?
- Is LiveOak Fiber still expanding?
- Do you need a router for LiveOak Fiber?
- How to sign up for LiveOak Fiber?
- How long does LiveOak Fiber take to activate?
- How is LiveOak Fiber optic internet installed?
Billing
General
- Will I receive a refund if I cancel service before the month is up?
- When are invoices generated?
- What is LiveOak Fiber’s billing cycle?
- How can I view my current invoice?
- What’s included in my statement?
- What should I do if I didn’t receive past bills?
- Can I receive paper billing instead?
- Can I have my bill sent to more than one email address?
Payments
- Where can I send a check?
- Where do I pay my bill?
- How do I sign up for autopay?
- If I sign up for autopay, when will it draft from my account?
- What payment methods are accepted?
- Are there late fees for missed payments?
- Can I change my billing method from credit/debit card to bank transfers?
- Can I prepay for my internet service several months in advance?
- Can I pay my bill via mail?
- Can I pay my bill over the phone?
- Can I pay my bill in person?
Connectivity
Technical Issues
Bandwidth
Mobile app
Settings & Getting Started
- How do I set up my priorities?
- How do I connect wired devices to my WiFi?
- How do I set up Alexa?
- How do I set up my mesh (u6)?
- How do I set up my mesh (wireless)?
- How do I set up my mesh (wired)?
- How do I set up parental controls?
- How do I set up a mesh satellite?
- How do I set up a guest network?
- How do I set up my system (u4)
- How do I set up my system (u6)?
- What are settings?
- What are connected devices?
- What are alerts?
- What’s on the main dashboard?
- How do I rename my Network or change the password?
- What are “Things”?
- What are “People”?
- What are “Places”?
- How do I connect my LiveOak Fiber app and network?
- Where can I download the LiveOakFiber App?
Usage & Testing
Parental Controls & Safety
Landline
Landline Voice Service
- Business Landline Voice Support Documents
- How do I access my Business Voice Portal?
- Residential Landline Voice Support Documents
- How do I connect the phone to my ONT?
- How do I access my Residential Voice Portal?
- What are the Star Codes?
- What are the International Calling Rates?
- How long does it take to transfer my phone line?
- When should I cancel my phone line with the other service provider?
- How do I manage my residential voice service?